Shield Star Home Warranty Reviews and Complaints

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Shield Star Home Warranty Reviews

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  • Microwave and Garage



    I bought the Peace of Mind Package in July for two homes, one I just bought and one that when I sale the new owner will have. I called the end of November and all circuits were busy. I emailed, nothing, mailbox full. I called again yesterday, now phone disconnected. My microwave broke after Thanksgiving and my garage door is in need of repair, works sometimes. Please call me I paid 800 dollars to Sheild Star, where are you? 704/366-9699 Emily Vaughan More...
    (Insurance)
  • Cook Top Repair



    NO ANSWER TO CALLS - HOME WARRANTY Cook top has knobs that will not work for three of the burners. Have been trying to contact customer service with no success. There is no working phone, e-mails rejected....have tried 1-877-782-7974 and 1-877-782-7987 repeatedly for more than a week, and it always says "all circuits are busy, please try again later". Should I assume that this company went out of business. Will make a formal complaint to BBB and Arizona Attorney General if I cannot get in touch with someone and get appliance repaired now. I want to get my $350+ back asap if... More...
    (Repair Services)
  • Garage door repair neeeded



    I have been trying to call to get someone to come out to check my garage door, it sounds awful. I've called several times everyday for 3 days now and I'm being told that all circuits are busy, which I find odd. I need someone to come out to check my garage door before it stops working. I would love someone to come out Monday afternoon later in the day because I have the day off. My garage door is by Dalton if that makes any difference. Please contact me as soon as possible. Thank you, Debra Poe AZ10GRAM@cox.net More...
    (Repair Services)
    Debra57's Picture   Debra57    1 Comments   Comments
  • Home warranty scam



    I have attempted to use this plan and cannot get an answer from the company. You only get an answering service with no return calls or response to emails. At this point, between the time frame of Sept. 8, 2010 and Sept. 26, 2010, 11 messages to the answering service and 10 emails have been sent requesting service. Absolutely no response from the company in any way. I have requested a refund and of course there is no response.* You end up hiring an outside contractor and pay extra. More...
    (Home Improvement)
    Mselleaneous's Picture   Mselleaneous    1 Comments   Comments
  • Worst Company EVER!



    I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara (email address: customercare509@shieldstar.com) after about 10 days saying there phone lines have... More...
    (Insurance)
    scamvictim80's Picture   scamvictim80    1 Comments   Comments
  • Bad Experiences



    Shield Star Home Warranty should not be on your list for home warranty companies. Please steer clear of this company. (1) We had an issue with a line in our water system leaking. There is NO weekend response. "You must wait until the weekday before we respond" - July 17, 2010. (2) Called on July 18, 2010, no answer on the phone for 6 tries. Then, when they answered, they said "you must go to the website to file a request. We will then get back to you in 48 hours to respond"...all this, with our water pipes leaking into our basement. (3) On July 19, 2010, we... More...
    (Repair Services)
    daf1009's Picture   daf1009    0 Comments   Comments
  • Shield Star is a Scam



    I had purchased a home warranty in Dec from this company. Some work was done in February to our satisfaction. We placed another order for warranty service on 4/1. Despite 24 turn around guarantee it took numerous callbacks to finally get service scheduled on 4/16. Upset with the service I cancelled the contract on 5/3/10. I cancelled because they failed in their contract section C #2 with aguarantee of a 24 turn around and mine was 2 WEEKS (with me being proactive!). I was told that, if there were invoices that they paid out that were more than the premiums collected that I would be... More...
    (Repair Services)
    romanryster's Picture   romanryster    1 Comments   Comments
  • Ripoff



    Have warranty with Shield Star been waiting almost 2 months to have my dish washer fixed. Getting run around by company. thy want to give me $200 to buy a new dishwasher, the one thy do not want to fix is a top of the line GE cost new $900. The cost for the part to fix is $330 + labor. I told them just fix my dish washer. The tech that 1st came out to see what was wrong pulled out from doing work for this Co. thy tried to have him reduce his labor cost, but the part on line for a cheaper price. Thy keep telling me that some one will call to set appt to fix. Still wating when I call an speak... More...
    (Repair Services)
    bjjk2220's Picture   bjjk2220    3 Comments   Comments
  • Warranty



    SHIELD STAR home warranty cheated me and is RIP OFF!! I bought the warranty “PEACE OF MIND” this January (2010) after selling agent told me that they are a very good company and they offer very competitive prices. I completely repent my decision to save just 50 dollars to go with a company running scam. I went through a lot of agony and want to bring to notice my contention with them below: MY CONTENTION : I am a very patient person; I waited over 2 weeks and saw it going nowhere and that’s when I decided to write for helping me out in investigation against this fraud... More...
    (Repair Services)
    coolsagi's Picture   coolsagi    0 Comments   Comments

Shield Star Home Warranty Reviews By Product


Shield Star Home Warranty Comments


amor49 says: (7 years ago)
 0
It's February, 2011; I've been calling Shield Star for 4 weeks now and they have disappeared to thin air. Yes, anyone else in my boat should report to your local BBB.

RM in Hawaii



magimar says: (7 years ago)
 0
I also believe that I have been "scammed" as I have not been able to reach anyone at this company and had to call a legitimate contractor to repair my heater as my family and I could not be without heat. I would like to know how to get my money back from this bogus company? If I can find them, I intend to pursue legal matters to the full extent of the law. WHY AREN'T THESE PEOPLE IN JAIL OR PRISON as others would be for ripping people off? Crimes that cross state lines usually require more prison time.



viomoc1 says: (7 years ago)
 0
Tried several times to contact customer service with no success.There is no working phone, e-mails rejected. My built -in microway is broken for 2 weeks. My assumption is that this company went out of business.Can sombody tell me how I can get my $388 back?



romanryster says: (7 years ago)
 0
I had purchased a home warranty in Dec from this company. Some work was done in February to our satisfaction. We placed another order for warranty service on 4/1. Despite 24 turn around guarantee it took numerous callbacks to finally get service scheduled on 4/16. Upset with the service I cancelled the contract on 5/3/10. I cancelled because they failed in their contract section C #2 with aguarantee of a 24 turn around and mine was 2 WEEKS (with me being proactive!). I was told that, if there were invoices that they paid out that were more than the premiums collected that I would be responsible for them. I was ok with that. I am now getting calls from the subcontractors that Shield Star used demanding payment as NOTHING was ever paid to those subcontractors. Even the work done back in February was NEVER PAID. So, essentially, I PAID OVER $250 FOR ABSOLUTELY NOTHING!!!I have tried to contact Shield Star and am not able to speak to anyone about the issue. The last time that I called to cancel the contract I was on hold for over 45 minutes. I have since filed formal complaints with the BBB and the Attorney's General for the state of AZ and NJ. STEER FAR AWAY FROM THIS COMPANY! IT IS A SCAM!!




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