Shield Star Home Warranty Consumer Complaints All Reviews

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Shield Star Home Warranty Reviews

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  • Garage door repair neeeded

    I have been trying to call to get someone to come out to check my garage door, it sounds awful. I've called several times everyday for 3 days now and I'm being told that all circuits are busy, which I find odd. I need someone to come out to check my garage door before it stops working. I would love someone to come out Monday afternoon later in the day because I have the day off. My garage door is by Dalton if that makes any difference. Please contact me as soon as possible. Thank you, Debra Poe More...
    (Repair Services)
    Debra57's Picture   Debra57    1 Comments   Comments
  • Home warranty scam

    I have attempted to use this plan and cannot get an answer from the company. You only get an answering service with no return calls or response to emails. At this point, between the time frame of Sept. 8, 2010 and Sept. 26, 2010, 11 messages to the answering service and 10 emails have been sent requesting service. Absolutely no response from the company in any way. I have requested a refund and of course there is no response.* You end up hiring an outside contractor and pay extra. More...
    (Home Improvement)
    Mselleaneous's Picture   Mselleaneous    1 Comments   Comments
  • Worst Company EVER!

    I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara (email address: after about 10 days saying there phone lines have... More...
    scamvictim80's Picture   scamvictim80    1 Comments   Comments
  • Bad Experiences

    Shield Star Home Warranty should not be on your list for home warranty companies. Please steer clear of this company. (1) We had an issue with a line in our water system leaking. There is NO weekend response. "You must wait until the weekday before we respond" - July 17, 2010. (2) Called on July 18, 2010, no answer on the phone for 6 tries. Then, when they answered, they said "you must go to the website to file a request. We will then get back to you in 48 hours to respond"...all this, with our water pipes leaking into our basement. (3) On July 19, 2010, we... More...
    (Repair Services)
    daf1009's Picture   daf1009    0 Comments   Comments
  • Shield Star is a Scam

    I had purchased a home warranty in Dec from this company. Some work was done in February to our satisfaction. We placed another order for warranty service on 4/1. Despite 24 turn around guarantee it took numerous callbacks to finally get service scheduled on 4/16. Upset with the service I cancelled the contract on 5/3/10. I cancelled because they failed in their contract section C #2 with aguarantee of a 24 turn around and mine was 2 WEEKS (with me being proactive!). I was told that, if there were invoices that they paid out that were more than the premiums collected that I would be... More...
    (Repair Services)
    romanryster's Picture   romanryster    1 Comments   Comments
  • Ripoff

    Have warranty with Shield Star been waiting almost 2 months to have my dish washer fixed. Getting run around by company. thy want to give me $200 to buy a new dishwasher, the one thy do not want to fix is a top of the line GE cost new $900. The cost for the part to fix is $330 + labor. I told them just fix my dish washer. The tech that 1st came out to see what was wrong pulled out from doing work for this Co. thy tried to have him reduce his labor cost, but the part on line for a cheaper price. Thy keep telling me that some one will call to set appt to fix. Still wating when I call an speak... More...
    (Repair Services)
    bjjk2220's Picture   bjjk2220    3 Comments   Comments
  • Warranty

    SHIELD STAR home warranty cheated me and is RIP OFF!! I bought the warranty “PEACE OF MIND” this January (2010) after selling agent told me that they are a very good company and they offer very competitive prices. I completely repent my decision to save just 50 dollars to go with a company running scam. I went through a lot of agony and want to bring to notice my contention with them below: MY CONTENTION : I am a very patient person; I waited over 2 weeks and saw it going nowhere and that’s when I decided to write for helping me out in investigation against this fraud... More...
    (Repair Services)
    coolsagi's Picture   coolsagi    0 Comments   Comments


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