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Shield Star Home Warranty Complaint - Ripoff - Piece of Mind Warranty Package
Shield Star Home Warranty Complaint

Shield Star Home Warranty Complaint

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Ripoff - Piece of Mind Warranty Package


Have warranty with Shield Star been waiting almost 2 months to have my dish washer fixed. Getting run around by company. thy want to give me $200 to buy a new dishwasher, the one thy do not want to fix is a top of the line GE cost new $900. The cost for the part to fix is $330 + labor. I told them just fix my dish washer. The tech that 1st came out to see what was wrong pulled out from doing work for this Co. thy tried to have him reduce his labor cost, but the part on line for a cheaper price. Thy keep telling me that some one will call to set appt to fix. Still wating when I call an speak to a Mr Chase same old story I guess thy hope if thy stall long enought I will take the offer and run like hell. Forget it I not leaving with out a fight. I will file a claim in court to be refunded all my money I paid this company. Also will file a complant wit the AG office for the state of NJ.


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Comments


scamvictim80 says: (7 years ago)
 0
I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara Cheslow (email address: customercare509@shieldstar.com) after about 10 days saying there phone lines have been down but they would take care of the claim. Another 10 days later and I haven't heard a thing from them until today with this response: "We apologize for delay, as our system is having problems. Unfortunately we no longer provide coverage for your area. Your policy has been cancelled. You can verify with your bank that you are no longer being billed. We apologize for the inconvenience."

I'm now contacting a layer about getting a full refund for everyone I've paid them already. This is a SCAM, stay away from them!



scamvictim80 says: (7 years ago)
 0
I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara Cheslow (email address: customercare509@shieldstar.com) after about 10 days saying there phone lines have been down but they would take care of the claim. Another 10 days later and I haven't heard a thing from them until today with this response: "We apologize for delay, as our system is having problems. Unfortunately we no longer provide coverage for your area. Your policy has been cancelled. You can verify with your bank that you are no longer being billed. We apologize for the inconvenience."

I'm now contacting a layer about getting a full refund for everyone I've paid them already. This is a SCAM, stay away from them!



ShieldStarService1 says: (8 years ago)
 0
Please remove this comment as the issue has been resolved.

For more information or if you have questions about a home warranty please visit us at www.shieldstar.com or call (877) 782-7987.

Thank you
The Customer Care Team
ShieldStar Home Warranty




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