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Shield Star Home Warranty Complaint - Worst Company EVER! - Piece of Mind Warranty Package
Shield Star Home Warranty Complaint

Shield Star Home Warranty Complaint

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Worst Company EVER! - Piece of Mind Warranty Package


I have been a paying customer (about $70/month for two properties) for about 6 months now with them and not needing to file a claim until about 3 weeks ago. I didn't have a problem filing the claim and paying the $50 service call fee obviously but after that I never heard back from them for about 10 days. I called at least twice a day to the main number as well as leaving daily messages with a lady named "Sara" and I also sent about 2-3 emails daily. I finally heard from Sara (email address: customercare509@shieldstar.com) after about 10 days saying there phone lines have been down but they would take care of the claim. Another 10 days later and I haven't heard a thing from them until today with this response: "We apologize for delay, as our system is having problems. Unfortunately we no longer provide coverage for your area. Your policy has been canceled. You can verify with your bank that you are no longer being billed. We apologize for the inconvenience."

I will now be contacting a lawyer about getting a full refund for everyone I've paid them already. This is a SCAM, stay away from them!


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Comments


ejmv82 says: (7 years ago)
 0
how do i get my money back? Been trying to find out something now for a month! i am out 800 dollars for two house! help me please!
got my mastercard company involved, since i just got it july 31, but still upset and i have a broken microwave and garage door! thanks
ejmv82@hotmail.com emily




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